Warranty Replacement
Warranty replacements are processed directly through our B2B Portal. If you do not have a B2B login, simply email us at info@arboreyewear.com and we will help get you set up.
- Login, search and add the replacement frame to your shopping cart.
- Go to your cart and next to the frame name, you will see a dropdown arrow. Click the arrow, then select “Add Comments.” Enter the word “Warranty” in the pop up box and click “OK.”
- Click “Update Cart,” then continue to checkout.
- Review your information. Make sure all account, shipping, and order information is correct.
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During the final confirmation step (#5), enter any information that may be helpful in reviewing your claim in the "Notes" section.
- Upload photos. Click “Add Attachments” and upload 1 to 3 clear images of the frame in question. Warranty claims cannot be processed without photos.
Your replacement order will be filled as submitted. If the frame is determined to have a manufacturing defect, a credit will be issued for the replacement frame.
You do not need to return the defective frame unless specifically requested.
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